At Kinzo, we strive to provide you with the best possible experience through our platforms. If you have any questions or need assistance, please don't hesitate to reach out using one of the following channels.
Live chat is available for immediate assistance during regular business hours (see below). Our team will be happy to help you with your inquiry in real-time.
Availability: Monday to Friday, 9:00 AM - 5:00 PM ESTResponse Time: Generally within a few minutes of sending the message. However, please allow up to 10-15 minutes for our response during peak hours or complex issues.
If you prefer email support, we will do our best to respond as soon as possible (within a reasonable timeframe). Please note that due to the volume of emails received, responses may take longer than live chat. However, rest assured that we prioritize your inquiry and will provide assistance promptly.
Our Help Centre is available 24/7, where you can find comprehensive information on our platforms, including FAQs, tutorials, and troubleshooting guides. We encourage users to explore the resources provided before reaching out for support.
Access: Simply click on the "Help" button in your platform's navigation menu or visit helpcentre.qwe.com directly
If you have questions regarding account verification, please contact our dedicated team through one of the above channels. We will be happy to assist you with any concerns.
Availability: Monday to Friday, 9:00 AM - 5:00 PM ESTResponse Time: Generally within a few minutes of sending the message for complex issues or longer if reviewing account documentation
For technical-related queries such as gameplay issues, deposit problems, or other platform-related matters, our dedicated team is here to assist you.
Availability: Monday to Friday, 9:00 AM - 5:00 PM ESTResponse Time: Generally within a few minutes of sending the message for urgent requests or longer if further investigation is required
At Kinzo, we care about your well-being and are committed to providing you with responsible gambling resources. Please reach out to us if you require support or want to discuss our measures.
Availability: Always available upon requestResponse Time: Generally within a few minutes of sending the message for immediate assistance
If you have any concerns regarding your experience on Kinzo, we're here to listen and help resolve issues promptly. Please don't hesitate to contact us through one of our above channels.
Before reaching out for support, please review our FAQs in the Help Centre or explore self-service options within our platform. Many common questions are answered there!
Access: Simply click on the "Help" button in your platform's navigation menu or visit helpcentre.qwe.com directly
We strive to respond as soon as possible, but response times may vary depending on the complexity of the issue and the volume of incoming requests. We appreciate your patience and understanding.
Email: Responses are generally sent within a few hours (up to 24-48 hours during peak periods). However, please allow up to three working days for responses if documents or information is requested.Live Chat and Phone Support: Generally responded to immediately or shortly after requestSupport Tickets: Handled in the order received, with attention given to urgency
We encourage users to select their preferred communication channel based on the issue they are experiencing. Feel free to reach out using live chat, email, or phone support if available.
Our dedicated team will do their best to resolve your query as efficiently and effectively as possible. In cases where further assistance is needed from our specialists or senior staff members (e.g., complex technical issues), we may need to escalate the issue for proper handling.
Kinzo platforms are designed with accessibility in mind, providing a seamless experience on both mobile devices and desktops. However, if you encounter any difficulties accessing our services or using certain features due to device limitations, please reach out for assistance from one of our support channels.
At Kinzo, we strive to cater to all users by offering multilingual support in French and English. Please don't hesitate to communicate with us through your preferred language via live chat, email, or phone.
Many issues can be resolved using self-service options within our platform. We recommend checking the resources available before reaching out for assistance.
Access: Simply click on the "Help" button in your platform's navigation menu or visit helpcentre.qwe.com directly
